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About us
UNSTRUCTURED DATA ANALYTICS FOR CUSTOMER SERVICE At CSLD, our mission is to help our clients grow revenue, reduce operational cost, and achieve higher customer service standards by identifying the drivers that will have the most significant impact on increasing customer success and loyalty. Applying a system agnostic, data-centric approach, we evaluate your critical customer service data and processes then we optimize for efficiency. Data is the center of what we do. We help clients leverage unstructured customer satisfaction, case management, knowledge content and employee data to ensure they can execute on specific deliverables that will improve customer satisfaction while driving down operational cost.
- Website
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http://www.csldsolutions.com
External link for CSLD Solutions
- Industry
- Information Technology & Services
- Company size
- 2-10 employees
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Satisfaction, Customer Success, Unstructured Data Analytics, Self Service Effectiveness, Customer Loyalty, Employee Retention & Job Satisfaction, Knowledge Centered Service, Customer Case Deflection, Increase Renewals & Revenue, and Decrease Service Expense