Unstructured Data Analytic Training

For Customer Service Professionals

CSLD Data Boot Camp 101

The two-and-a-half day CSLD Data Boot Camp provides customer service professionals with hands-on experience working with unstructured data to develop text mining and data-analytic skills. Ideal for individuals and managers responsible for customer service operations, metrics and reporting, this course provides insight and real world examples using unstructured data mining techniques to uncover deep insight into customer service data.

CSLD Advanced Data Workshop

This five-day workshop is designed for up to three participants from a single company and takes place on-site, at your company’s location.  This workshop covers all material from the CSLD Data Bootcamp course. The workshop also includes advanced unstructured text data mining principles not covered the CSLD Data Bootcamp including advanced text mining programming in R, Python, and Knime.

Data Boot Camp 101

October 10-12, 2017
Santa Clara, California

Data Boot Camp 101

November 14-16, 2017
San Diego, California

Data Boot Camp 101

January 16-18, 2018
Boston, Massachusetts