Knowledge Resources for Customers
When your customers are looking for information about your products and services, it is important that they come to your company as the source. But too often, customers resort to web search engines to try and get information about your products after unsuccessfully searching your online resources for help.
Content Based on Demand
Creating just-in-time knowledge content is critical to help ensure that your customers continue to visit your website to get the knowledge they need. The CSLD Data Analytics for Knowledge Creation will cluster and categorize your most frequent customer information requests so that you can prioritize content for knowledge creation. As you improve your ability to create knowledge content based on demand, you will improve your customer satisfaction and create efficiency that will grow your capacity so that you can better meet your client's needs.