Listening to your Customers
It is not enough to just ask your customers how they feel about your product, service or company, you must be ready to act on the feedback they provide. Many companies focus on the actual customer satisfaction or NPS survey score and not as much when customers provide feedback in open-ended comment fields.
Deep Analysis on your Customer Feedback
The CSLD Data Analytic Engine enables you to categorize and review your unstructured customer feedback efficiently. Regardless if the feedback comes from customer surveys, social media, community forums, your website or other sources, our Customer Feedback Data Analytic Engine will provide you with insight so you can better meet your customer’s needs.