Stop Words to Optimize Unstructured Text Analytics

Stop Words to Optimize Unstructured Text Analytics

At CSLD we strive to create blog content on how to provide superior customer service.  We also create blogs to provide more technical information on data analytics and unstructured text data. This week’s blog is more technical with a focus on the effective use of stop words to optimize unstructured text data analytics. Effectively Using Stop Words The effective use of stop words is an essential concept to understand before

Getting Product Usage Data Out of Thin Air

Getting Product Usage Data Out of Thin Air

Most of us would agree that product usage data is a key element to better understand customer adoption, retention, upsell and churn metrics. But what if you don’t have easy access to product usage data to analyze? If all your products are cloud-based, then you may not suffer from this dilemma. But if you are working with legacy or non-cloud-based products or if you just don’t have access to in-product

Stemming and Lemmatization

Stemming and Lemmatization

– Unstructured Data Analytics – An Introduction to Stemming and Lemmatization Techniques – Stemming and Lemmatization functions are an important part of text mining.  These functions review text and remove inflection endings of a word and sometimes derivationally related forms of a word to return the base or dictionary form of the word.   For example, when applying a stemming or lemmatization technique, the words, discover, discovering, and discovered may be

Synonymy vs. Homonymy vs. Polysemy

Synonymy vs. Homonymy vs. Polysemy

– Unstructured Data Analytics – Complexity in Similarity Matching – When working with unstructured data analytics, one of the more complex problems to address is dealing with two comparable words when trying to execute similarity matching algorithms.  Consider leveraging unstructured data analytics to find two sentences that are similar.  When working with unstructured customer service data, there are several applications for finding similar sentences to cluster concepts.  For example, when

Will KCS Pay Off?

Will KCS Pay Off?

– Two Business Benefits for your Knowledge Center Service (KCS) Implementation – So you’re ready to invest in Knowledge Centered Service (KCS) or a similar knowledge management process, and you are looking for ways to justify the investment required to ensure a successful implementation. In case you are not familiar with the term, KCS is a business methodology that was developed by the Consortium for Service Innovation™ (CSI, www.serviceinnovation.org).  KCS

Unstructured Data Analytics for Customer Service