Stemming and Lemmatization

Stemming and Lemmatization

– Unstructured Data Analytics – An Introduction to Stemming and Lemmatization Techniques – Stemming and Lemmatization functions are an important part of text mining.  These functions review text and remove inflection endings of a word and sometimes derivationally related forms of a word to return the base or dictionary form of the word.   For example, when applying a stemming or lemmatization technique, the words, discover, discovering, and discovered may be

Synonymy vs. Homonymy vs. Polysemy

Synonymy vs. Homonymy vs. Polysemy

– Unstructured Data Analytics – Complexity in Similarity Matching – When working with unstructured data analytics, one of the more complex problems to address is dealing with two comparable words when trying to execute similarity matching algorithms.  Consider leveraging unstructured data analytics to find two sentences that are similar.  When working with unstructured customer service data, there are several applications for finding similar sentences to cluster concepts.  For example, when

Will KCS Pay Off?

Will KCS Pay Off?

– Two Business Benefits for your Knowledge Center Service (KCS) Implementation – So you’re ready to invest in Knowledge Centered Service (KCS) or a similar knowledge management process, and you are looking for ways to justify the investment required to ensure a successful implementation. In case you are not familiar with the term, KCS is a business methodology that was developed by the Consortium for Service Innovation™ (CSI, www.serviceinnovation.org).  KCS

Proven Method for Increasing CSAT

Proven Method for Increasing CSAT

– Improving product quality and increasing self-service effectiveness are two undisputable ways a company can increase customer satisfaction. –   However, many companies don’t realize that the keys to advancing in both these areas are all contained in their unstructured data inside their customer case (or incident) management system. The customer case management system holds every product issue that a client has reported to your company. When more customers are

Enabling Your Virtual Assistant

Enabling Your Virtual Assistant

Electronic knowledge management for customer service has been a hot topic for the past two and a half decades.  Ideally, your customers can find the information they need to address their issue through self-service.  However, companies still fall short when it comes to implementing technology that will help customers find useful information online. So what happened over two decades ago that caused a shift in how companies publish information about their products

Unstructured Data Analytics for Customer Service